Lumina Frequently Asked Questions

No. Lumina products currently do not require a paid subscription.

Android 5.0+ and iOS 10.0+. We offer a WeChat Mini Program (default WeChat login) and OTA updates. Apple Health connection is indicated in the spec and will roll out by region.

Typical 5–7 days per charge (varies with settings, sampling rate, and firmware). A full charge takes about 1–2 hours. Magnetic and wireless charging are supported; a charging case is optional.

Rated 10ATM. Suitable for everyday water exposure and swimming. Avoid high‑pressure rinsing, saunas/steam rooms, and diving beyond rating.

Yes. Data buffers on‑ring and syncs when you reconnect. On some phones, OS background limits may pause auto‑reconnect—simply reopen the app/Mini Program to resume sync.

Use a disposable sizing kit or temporary sizer. The ring should pass the knuckle and feel secure at rest. If the size isn’t right, return within 30 days (like‑new condition) and reorder your correct size—see Returns + Exchanges.

Devices: 1‑year limited warranty. Attachments & accessories: 90 days. For full terms, see our Limited Warranty.

No. Lumina devices and insights are for wellness and daily habits—not for diagnosis or medical use.

Email recovery@lumina-tech.io with your order number and details (photos/videos if helpful).

Contact us within 30 minutes of checkout. We’ll try our best before the order moves to picking/shipping. If we can’t intercept, you can return eligible items after delivery—see Returns + Exchanges.

We can’t modify items after checkout. Please place a new order for additions, or return unwanted items once delivered (per policy).

Most payments authorize/charge at checkout. Pre‑orders/backorders follow the timing shown on the product page.

If it speeds delivery, we may split into multiple tracked parcels at no extra cost.

A digital receipt is emailed after purchase. If you need company details or tax info on the document, contact us promptly.

In‑stock orders placed Mon–Fri before 12:00 (warehouse local time) usually ship same day; otherwise next business day. Weekend/holiday orders ship the next business day.

We work with trusted carriers by region (e.g., UPS/USPS/FedEx in the US; Royal Mail/DHL/DPD in the UK/EU; DHL Express or a tracked postal partner for other regions).

• US: Standard 3–6 days; Expedited 2–3; Priority 1–2
• UK: Royal Mail Tracked 2–4; DHL/DPD 1–2
• EU: Standard 4–8; DHL 2–4
• Rest of World: Postal 1–3 weeks; DHL 3–7 days

Typical business-day estimates from dispatch:

• Asia: 5–7 days
• US: 10–20 days
• UK & EU: 10–20 days
• Rest of World: 10–20 days

Actual delivery times may vary based on location and carrier.

Yes. Cross‑border orders may incur import duties/taxes/brokerage collected by the carrier at delivery and set by your local authority (not collected by Lumina).

Email us immediately. If your order hasn’t shipped, we’ll update it. After dispatch, rerouting may not be possible or may incur a carrier fee.

Check with neighbors/building staff and wait 24 hours in case of an early scan. Then email us and we’ll investigate with the carrier.

Photograph the outer box, inner packaging, and the item and contact us within 7 days so we can help quickly. For full terms, see our Shipping & Delivery Policy.

14 days from delivery for most items purchased directly from Lumina. Items must be in like‑new condition with all original packaging and accessories.

Personalized/engraved items, refurbished units, and items marked Final Sale aren’t returnable (unless defective on arrival).
Skincare: unopened within 30 days; opened items are not returnable except documented adverse reactions reported within 14 days of delivery (review may result in a refund or store credit).

Use our returns portal (or email recovery@lumina-tech.io if your region isn't supported). We'll issue a Return Authorization (RA) with instructions. Please complete your return within 14 days of receiving your RA.

Once your return is delivered, please allow 10–15 business days for inspection and processing. Your bank may take 1–2 billing cycles to post the funds.

We process exchanges as return + new order. For ring sizing, return the like‑new ring within 30 days and repurchase your correct size. Full policy: Return & Refund Policy.

Planned for select regions. Availability, term lengths, and APR are determined by Affirm at checkout. Checking eligibility typically does not affect your credit score. Terms are set by Affirm.

If approved, you’ll see installment options at checkout. Affirm will email a confirmation and schedule. For account‑specific questions, please contact Affirm support.

Planned for select regions. When available, eligible carts can be split into 4 interest‑free payments every two weeks. Exclusions (e.g., gift cards) may apply per Afterpay policy.

Yes, typically 25% at purchase, with three additional payments every two weeks. Manage your schedule in your Afterpay account.

We bring beauty and sleep together through AI‑enabled technology—helping you restore nightly and glow daily.

Three words: Recovery. Beauty. Intelligence. We believe true radiance comes from within—by honoring rest, tracking what matters, and making wellness feel effortless.

2025, Singapore, with a focus on at‑home tech beauty.

Beyond the R‑Ring, we’re exploring smart bands, sleep devices, and complementary home beauty tech—designed to work together and inform a unified AI model for personalized restoration.

Yes. Design, wellness, and retail partners are welcome to inquire. Provide your business info, use case, expected volumes, and timelines to recovery@lumina-tech.io.

Some products, finishes, or colors may have minimum order quantities or longer lead times. We’ll confirm during quoting.

We can often provide material swatches or demo units for evaluation (availability varies). Reach out to discuss.