Privacy policy

I. OUR PRIVACY PRACTICES

• our websites,
• our mobile applications, and
• any other online services that link to this Policy

Children Under 18

• If you are under 18, do not use the Site, make purchases, or provide any information about yourself.
• If we learn that we have collected personal information from a child under 18, we will delete that information and any associated account as soon as reasonably possible.

II. WHAT PERSONAL INFORMATION DO WE COLLECT?

• publicly available information from government records; or
• de-identified or aggregated information that cannot reasonably be used to identify you.

1. Contact Information

• real name or alias
• postal address
• email address
• telephone number
• account name or username
• signature (for certain forms or documents)

1. Demographic Information

• age or age range
• gender
• photographs or profile images
• marital status (where you choose to provide it)

1. Technical Information

• device identifiers (such as unique device ID)
• Internet Protocol (IP) address
• approximate geolocation (e.g., city, state)
• browser type and version
• operating system and device type
• internet service provider
• the pages you visit and features you use on the Site
• dates and times of visits
• referring and exit pages
• data about how much content is viewed or downloaded

1. Purchase and Product Information

• purchase records and order history
• items purchased, subscription details, and configurations
• method of payment (e.g., card type or last 4 digits; full details are typically handled by our payment processors)
• shipment and delivery details
• returns, exchanges, and warranty claims
• repair, support, or service records
• product registration information

1. Usage and Preference Information

• browsing history and search history on the Site
• clickstream data and session activity
• preferences for language, notifications, and app or website settings
• usage statistics related to Lumina products or connected devices (for example, how often certain features are used), to the extent linked to you

1. Profile Information

• product or content preferences
• purchasing trends
• inferred interests
• engagement patterns and response to offers, to the extent linked to you

1. Communication & Support Information

• messages, emails, forms, or chats with customer support
• feedback, surveys, and review content
• information you provide when entering promotions, referral programs, or other campaigns

III. WHEN DO WE COLLECT YOUR PERSONAL INFORMATION?

1. Directly from you
   1. When you purchase a Lumina product or service
   2. When you create or manage a Lumina account
   3. When you register a product or connect a device to our app
   4. When you sign up for newsletters, promotions, or referral programs
   5. When you contact our customer support or submit feedback
   6. When you participate in surveys, beta tests, events, or promotional activities
2. Automatically, when you use the Site or our apps
   1. Through cookies, pixels, SDKs, and similar technologies
   2. Through logs of your interactions with our Site, app, and services
3. From third parties
   1. When someone refers you to Lumina via a referral program and provides your email or other details
   2. From partners or resellers when you register or activate a Lumina product purchased through them
   3. From payment processors, analytics providers, and marketing or advertising partners, where permitted by law

IV. HOW DO WE USE YOUR PERSONAL INFORMATION?

1. To provide and manage your account and our services
   1. Creating and maintaining your Lumina account
   2. Remembering your preferences and settings
   3. Enabling you to log in, view your history, and manage your devices
2. To process purchases and provide products and support
   1. Processing your orders, payments, and confirmations
   2. Shipping and delivering products
   3. Handling returns, exchanges, and warranty claims
   4. Providing technical support and customer service
   5. Managing repairs, maintenance, or updates for Lumina products
   6. Enabling product activation, pairing with the app, and access to features
3. To operate, analyze, and improve our products, apps, and Site
   1. Understanding how users interact with our Site, app, and products
   2. Improving performance, features, and content
   3. Debugging and troubleshooting issues
   4. Developing new products, services, and features
4. To personalize your experience
   1. Tailoring content, recommendations, and offers to your interests
   2. Creating a profile based on your interactions and preferences
   3. Providing more relevant in-app and on-site experiences
5. To send marketing and promotional communications
   1. Sending newsletters, special offers, and product updates
   2. Sharing promotions from Lumina and, where permitted, from select partners
   3. Customizing marketing communications based on your preferences and profile You may opt out of marketing communications at any time (see Section VI).
6. To comply with legal and regulatory obligations
   1. Meeting tax, accounting, or reporting requirements
   2. Responding to lawful requests from authorities
   3. Enforcing our Terms of Use and other agreements
   4. Investigating or preventing fraud, security incidents, or misuse
7. To conduct research and analytics (including de-identified data)
   1. Anonymizing or aggregating Personal Information for statistical analysis
   2. Conducting market research and product usage analysis
   3. Generating insights that help us refine our offerings
8. In connection with business transfers or restructuring
   1. If Lumina is involved in a merger, acquisition, financing, reorganization, or sale of all or part of its business, Personal Information may be transferred as part of that transaction, where permitted by law.

V. HOW DO WE SHARE YOUR PERSONAL INFORMATION?

1. Service Providers and Vendors Third parties that help us operate our business and provide our products and services, such as:
   1. payment processors
   2. shipping and logistics partners
   3. customer support and ticketing providers
   4. IT hosting, cloud, and data storage providers
   5. analytics and measurement providers
   6. email, marketing, and communications platforms These parties are typically contractually required to use Personal Information only to perform services on our behalf and to protect your information.
2. Affiliates and Related Entities Our corporate affiliates and subsidiaries, where necessary to:
   1. provide shared services
   2. centralize operations and reporting
   3. support product development and improvement
3. Business and Marketing Partners In limited circumstances, we may share certain information with carefully selected partners for:
   1. joint marketing campaigns
   2. referral or rewards programs
   3. co-branded services or promotions
4. In such cases, we share only what is reasonably necessary and, where required, we obtain your consent or provide you with an opportunity to opt out.
5. Legal, Compliance, and Safety We may share Personal Information where we believe it is necessary or appropriate to:
   1. comply with applicable laws, regulations, legal processes, or governmental requests
   2. enforce our Terms of Use or other agreements
   3. protect the rights, property, or safety of Lumina, our customers, or others
   4. detect, prevent, or address fraud, security issues, or technical problems
6. Business Transfers If we are involved in a corporate transaction (e.g., merger, acquisition, asset sale, financing, or restructuring), Personal Information may be transferred to the relevant third parties as part of that transaction, in accordance with applicable law.

VI. WHAT ARE YOUR RIGHTS AND CHOICES?

1. Right to Know / Access
   1. To request that we confirm whether we process your Personal Information and to access the categories and specific pieces of Personal Information we hold about you.
2. Right to Deletion
   1. To request that we delete Personal Information we have collected from you, subject to certain exceptions (for example, where retention is required for legal, security, or contractual reasons).
3. Right to Correction (Rectification)
   1. To request that we correct inaccurate Personal Information about you.
4. Right to Data Portability
   1. To request certain Personal Information in a portable, structured format that you can transfer to another service, where technically feasible.
5. Right to Opt Out of Certain Uses and Sharing
   1. To opt out of certain data processing activities where permitted by law, such as targeted advertising or certain types of “sale” or “sharing” of Personal Information as defined by applicable law.
6. Right to Non-Discrimination
   1. We will not discriminate against you for exercising your privacy rights (for example, by denying goods or services, charging different prices, or providing a different level of quality), though in some cases we may not be able to provide certain services if we cannot use necessary Personal Information.
7. Marketing Communications
   1. You may opt out of marketing emails at any time by clicking the “unsubscribe” link in those emails or adjusting your communication preferences in your account or app settings (where available).
   2. Even if you opt out of marketing communications, we may still send you service-related messages, such as order confirmations, account notices, and important updates.
8. Do Not Track Signals
   1. At this time, there is no universally accepted standard for responding to “Do Not Track” (DNT) signals. Accordingly, our Site does not respond to DNT browser signals. For more information about DNT, you can visit www.allaboutdnt.org.
9. California “Shine the Light” Rights
   1. California residents may request information about our disclosure of certain categories of Personal Information to third parties for their direct marketing purposes under California Civil Code §§ 1798.83–1798.84. If you are a California resident and would like such information, please contact us at recovery@lumina-tech.io with the subject line: “Request for California Privacy Information”.
10. Unauthorized Use or Children’s Information
    1. If you become aware of any unauthorized submission of information to us—especially children’s information—please contact us using the information in Section X so that we can investigate and, where appropriate, delete it.

VII. HOW DO YOU EXERCISE YOUR RIGHTS?

1. Contacting Us

• Email: recovery@lumina-tech.io

• your full name;
• the email address associated with your Lumina account (if applicable);
• the state in which you reside; and
• a description of the request (e.g., access, deletion, correction).

1. Authorized Agents

• require proof that the agent is lawfully authorized to act for you (for example, written permission or a power of attorney); and
• verify your identity directly with you, to the extent allowed or required by law.

1. Identity Verification

• ask you to provide certain information (e.g., email address, recent transaction details, or other information we already maintain);
• compare the information you provide with our existing records; and
• contact you for additional information if needed to verify your identity.

1. Response Timing and Format

• cover the 12-month period preceding our receipt of your request (or a longer period where required by law); and
• be provided through your Lumina account (if you have one), or by email or mail if you do not.

1. Fees

• excessive,
• repetitive, or
• manifestly unfounded,

VIII. HOW LONG DO WE KEEP YOUR PERSONAL INFORMATION?

• fulfill the purposes described in this Policy;
• provide products and services to you;
• maintain business and financial records;
• comply with legal, regulatory, or contractual obligations;
• resolve disputes and enforce our agreements.

• the type of information;
• how and why it was collected; and
• applicable legal or operational requirements.

IX. HOW DO WE PROTECT YOUR PERSONAL INFORMATION?

• technical measures (such as encryption and access controls),
• physical safeguards, and
• organizational or administrative measures

• We cannot guarantee absolute security
• You are responsible for maintaining the confidentiality of your account credentials and choosing strong, unique passwords.

• unauthorized access to your account resulting from your failure to protect your login credentials
• security issues arising from networks or systems we do not control.

X. HOW SHOULD YOU CONTACT US WITH QUESTIONS?