Shipping policy

Order Processing (Dispatch)

Processing time: Most in-stock orders placed Mon–Fri before 12:00 (local warehouse time) ship same day; otherwise next business day.
Weekend & holidays: Orders placed Fri after 12:00, Sat–Sun, or on public holidays ship the next business day.
Pre-orders / backorders: We’ll display the estimated ship window on the product page and confirm by email.

Carriers & Service Areas

We work with trusted carriers to get your order to you safely:

Asia: SF Express, local postal services, or other regional carriersservices, or other
US: UPS, USPS, FedEx
UK & EU: Royal Mail, DHL, DPD
Rest of World: DHL Express or local postal partners

All shipments include tracking. You'll receive a shipping confirmation email with your tracking number once your order leaves our warehouse.

Estimated Transit Times

Times below are business days from dispatch (not from order time). Actual delivery may vary by address, weather, customs, and carrier capacity.

United States

Standard (USPS/UPS): 3–6 business days
Expedited (UPS/FedEx): 2–3 business days
Priority (UPS/FedEx): 1–2 business days

United Kingdom

Royal Mail Tracked 48: 2–4 business days
DHL/DPD Express: 1–2 business days

European Union

Standard Tracked: 4–8 business days
DHL Express: 2–4 business days

Rest of World

Postal Tracked: 1–3 weeks
DHL Express: 3–7 business days

Remote or extended-area addresses can take longer. During peak periods (e.g., BFCM or holidays), please allow extra time.

Shipping Fees & Free Shipping

Free shipping thresholds (shown at checkout) may vary by country and promo.
Live rates are shown at checkout based on weight, service, and destination.
Heavy shipments (typically >2 kg) or multiple boxes may incur additional charges; fees are shown before you pay.

Taxes, Duties & Import Fees

Orders include applicable sales tax at checkout where required.
International shipments may be subject to import duties, taxes, and brokerage fees collected by the carrier upon delivery. These charges are set by your local authority and are not collected by Lumina.

Address Accuracy & Changes

Please review your shipping address carefully at checkout.
If you need to change the address before dispatch, email recovery@lumina-tech.io with your order number and the correct details. Once an order is shipped, we may not be able to reroute it.

Delivery Attempts, Signature & Safe Places

Carriers may require a signature for higher-value orders.
If no one is available, the carrier may attempt re-delivery or hold your parcel at a local facility.
We don’t recommend leaving parcels in “safe places.” If you choose this with the carrier, you accept responsibility for theft or weather damage.

Lost, Late, or Damaged Parcels

Late: Check the tracking link first; if there’s no movement for 5 business days (domestic) or 10 business days (international), contact us.
Lost: If tracking shows “delivered” but you can’t find the parcel, check with neighbors/building staff and wait 24 hours; then email us.
Damaged: If your parcel or product arrives damaged, photograph the outer box, inner packaging, and the item and contact recovery@lumina-tech.io within 7 days of delivery so we can help.

Out-of-Stock Items

If an item goes out of stock after you order, we’ll email you with options: hold & ship together, partial ship, or cancel & refund that item.

Frequently Asked Questions

When will my order ship?

Most in-stock orders placed Mon–Fri before 12:00 ship same day. Otherwise, they ship the next business day. You’ll get a confirmation with tracking when it leaves our warehouse.

Can I track my order?

Yes. Your tracking link is in the shipping confirmation email. Tracking may take up to 24 hours to update after dispatch.

Do you offer free shipping?

We offer complimentary shipping above a threshold that varies by region and promotion. The most accurate rate (or free shipping) is shown at checkout.

Do you ship to PO Boxes or APO/FPO?

In many cases, USPS can deliver to PO Boxes and APO/FPO. Some express services and heavy items may require a physical address.

Will I pay customs duties or taxes on international orders?

Possibly. Import duties/taxes are set by your local authority and collected by the carrier on delivery. These are not charged by Lumina.

My order shows delivered but I can’t find it. What should I do?

First, check with neighbors and building staff and allow 24 hours in case of early scan. If still missing, email recovery@lumina-tech.io and we’ll help investigate.

What if my package arrives damaged?

Take clear photos of the outer box, inner packaging, and the item and contact us within 7 days of delivery. We’ll resolve it quickly.

Can I change my shipping address after ordering?

Email us immediately with your order number and the correct address. If the parcel hasn’t shipped, we’ll update it. After dispatch, rerouting may not be possible.

Will my skincare and devices ship together?

We try to ship together, but to speed delivery or due to inventory locations, items may ship separately with separate tracking.

Do you ship on weekends or holidays?

We process orders Mon–Fri. Weekend/holiday orders ship the next business day.

More questions? Find answers on our Support page.

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